Privacy Policy

Ulula Translation Solutions takes your privacy seriously. Our privacy policy describes how we collect, use and protect your personal information when you use our services. We are committed to maintaining the privacy and security of your information.

Why we collect your information

We use your information when you apply for or use any of our services, request information or respond to any of our promotions. This information typically includes, but is not limited to, the user's name, address, email address, telephone/mobile numbers and country of residence. By completing one of our online forms, you consent to the collection, storage and processing of this information by Ulula Translation Solutions. Our site may collect certain information about you, which is subject to strict confidentiality rules. We may use your information in the following ways:

• To provide you with a quote.

• To provide you with the best possible service.

• To process your order.

• To monitor your usage of the website and visitor traffic to improve our website functionality and services.

• To disclose information about you to a regulatory body or authorised third party, if required by law

• We may analyse your browsing patterns to learn how how we can tailor existing and future services, promotions, news or other offers more accurately to your tastes.

• We may, from time to time, inform you of any service improvements, such as new services, website features, special promotions and changes in website functionality.

We protect your information

In accordance with the General Data Protection Regulation, we strive to protect your personal data in the following ways:

We only ask for information that we need and that is not excessive or superfluous in any way

We endeavour to keep all information about you up to date and accurate

We endeavour to delete any information about you that is no longer current or relevant

We follow strict security procedures in the storage and disclosure of your information to prevent and deter unauthorised access.

All data will be held securely in accordance with our internal security policy.

Unless otherwise specified or necessary for the performance of a service, personal information will not be shared outside of Ulula Translation Solutions

Personal information collected on the site may be stored and processed in our operational areas only.

By using the site, you consent to any such transfer of information outside our country.

All emails we send to you are fully compliant with industry guidelines and you can unsubscribe at any time by using the relevant links, where available, on our website

If you find any inaccuracies in information we hold about you, we will promptly amend or delete it accordingly.

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How we share your information

Personally Identifiable Information: We will not rent or sell your personally identifiable information to others or share it with others except as provided herein. We may share your personally identifiable information with third parties solely for the purpose of providing services to you. If we do so, the use of your information by such third parties will be subject to this Privacy Policy. We may store personal information in locations that are not under the direct control of Ulula (for example, on servers or databases co-located with hosting providers).

As we develop our business, we may buy or sell assets or business offerings. Customer, email and visitor information are typically among the business assets transferred in these types of transactions. We may also transfer such information in connection with business transfers, mergers or dissolutions.

Except as otherwise provided in this Privacy Policy, we will not disclose personal information to any third party unless required to do so by law or subpoena, or unless we believe that such action is necessary to (a) comply with the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) enforce our rights, take precautions against liability, investigate and defend against any claim or allegation made by a third party, assist government law enforcement agencies, or protect the security or integrity of our site; and (c) exercise or protect the rights, property, or personal safety of Ulula, our users or others.

Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to assist them and us in understanding how the Service is used.

Children's Privacy

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Protecting the privacy of young children is particularly important. For this reason, we do not knowingly collect or solicit personal information from anyone under the age of 13, and we do not knowingly allow such persons to register. If you are under 13, please do not send us any information about yourself, including your name, address, telephone number or e-mail address. No one under the age of 13 is allowed to provide personal information to Ulula or on our website and platform. In the event that we learn that we have collected personal information from a child under the age of 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we may have information from or about a child under the age of 13, please contact us at info@ululatranslations.com.

Our legal obligations

We may disclose personal information about you if required to do so by law or if we have sufficient reason to believe that such action is necessary to:

protect or defend the rights or property of Ulula Translation Solutions

Comply with the edicts of the law or comply with legal process served on Ulula Translation Solutions

Act in urgent circumstances to protect the personal safety of Ulula Translation Solutions employees, agents and users of its services.

Web Site Cookies

Most websites use cookies to improve their website and make the customer experience more user-friendly. They do this by collecting information about the pages, advertisements, promotions, and other content you view to determine how popular those pages are and how often you visit them.

How to unsubscribe from our services

You may request that your data be deleted from our system at any time by emailing us at support@viax-translations.com. Questions about our privacy policy should also be sent in writing to the above e-mail address.

YOUR DATA PROTECTION RIGHTS

In accordance with the GDPR, уou have the right to:

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• Right of access ;

• Right to rectification;

• Right to erasure (right to be forgotten);

• Right to restrict processing;

• Right to data portability;

• Right to object to processing;

• Right to withdraw consent at any time.

• Right of access

You have the right to obtain access to the personal data held about you by your request; you also have the right to request a copy of the personal data processed.

Right of rectification

You have the right to request rectification of incorrect, inaccurate or incomplete personal data; depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by providing a supplementary declaration.

Right to erasure (right to be forgotten)

You have the right to request that personal data be erased when it is no longer needed or if its processing is unlawful; please note that Art. 17 of the GDPR describes when we are obliged to erase your data. In some cases, we should retain your data, even if erasure has been requested /for example to comply with a legal obligation that requires processing by Union law or Greek law.

Right to restrict processing

In certain circumstances, you may have the right to ask us to restrict the processing of your personal data. For example, you may exercise this right where we no longer need your personal data for the purposes of processing, but still need to store it in our systems and use it in situations such as the exercise or defence of legal claims.

Right to data portability

In certain circumstances, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format (i.e. in digital form) and you may have the right to request the transmission of that data to another entity without hindrance from us, where such transmission is technically possible.

Right to object to processing

In certain circumstances, you may have the right to object to the processing of your personal data and we may be required to stop processing your personal data. You can exercise this right for example where we use your email address for direct marketing purposes - in this case, once you have objected, we will no longer be able to send you marketing material.

Right to withdraw consent

Where the processing of your personal data is based on your consent, you may withdraw your consent at any time without giving us a reason. Withdrawing consent does not affect the lawfulness of the processing based on the consent prior to its withdrawal.

How to exercise your rights:

To exercise your rights, you may contact us by written request to info@ululatranslations.com or by ordinary mail to the following address: Gounari 227, Glyfada, Athens, Greece P.C: 16674 We will respond to your requests without undue delay and at the latest within one month.

This document was last updated on 9 February 2023.